Welcome to Birmingham
On fieldwork. I do like the Brummies and their ways. (The way the girls at Bebo were helping out the panicky till girl on her second day with a three mile queue seemed to capture it.) The industrial muscle of the city is waning, but the civitas somehow cherished. You
Middle
So, having a rest in the sauna at the gym. In come three lads (18ish) after their workout, doing lots of verbal fist bumping. They were riffing about their upcoming trip to Amsterdam.’ Bruv, I’ve got £200 ready to go stylin’ it.’ ‘£200?’ ‘I worked for that bruv. I sold
The inside story of leadership
My good friend John Higgins (we lumbered through Ashridge together) has a very different, psychologically informed view of what it means to be a leader. In becoming one, you become an outsider. Fascinating.
Conviction
Typography from Ronnie Bruce on Vimeo.
The Metro tells a story
Met up with the estimable Justin Basini yesterday, who, now loosed from the chains of Capital One, where he was marketing director, is thinking even more furiously about the business and the world in general. Among the gems was how the Metro (at a city near you) describes the plight
Good
Playing safe makes matter worse since you don’t allow yourself to fail or succeed. Play to win. Then play to lose. Then play to play. Make your fellow player look good if you want to look good. Avoid anticipating. It’s a lot more rewarding to try a game out and
Say
Rather admired the way that this hotel was upfront about the bill.
what
The most elegant and effective customer complaints channel. United Airlines, after 4 million downloads, gave up and gave compensation. Poor Ms Irlwig.
Pissed
The number one (only) source of innovation. According to the daddy – Tom Peters.
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